Help Center
Here, we have compiled a list of frequently asked questions to assist you in finding answers to common queries. If you cannot find the information you need, please don't hesitate to contact our support team for further assistance.
Return Policy
Yes, we offer shipping services for all our solar panels and products. We work with reliable shipping carriers to ensure safe and timely delivery to your desired location.
We strive to process and ship orders within 1-2 business days after the payment is confirmed. The delivery time may vary depending on the shipping destination and the shipping method chosen during checkout.
Absolutely! Once your order is shipped, we will send you a confirmation email containing the tracking details. You can use the provided information to track the progress of your shipment on the carrier's website.
Yes, we provide international shipping services. However, please note that international orders may be subject to customs duties, taxes, and import regulations specific to the destination country. These additional charges and compliance requirements are the responsibility of the buyer.
Return Policy
We understand that circumstances may change, and you may need to return a product. We offer a hassle-free return policy within [X] days from the date of delivery. Please refer to our Returns & Refunds page for detailed instructions on initiating a return and any specific requirements for eligibility.
We do not charge restocking fees for returns of our solar panels and products. However, please note that return shipping costs are the responsibility of the buyer unless the return is due to an error on our part or a defective product.
Once we receive the returned product and confirm its condition, we aim to process refunds within [X] business days. The exact timeframe for the refund to reflect in your account may vary depending on your payment method and financial institution.
We currently do not offer direct product exchanges. If you wish to exchange a product, we recommend initiating a return for a refund and placing a new order for the desired product separately.
Product Delivery
We take great care in packaging our solar panels and products to ensure they arrive in pristine condition. Each item is securely packaged using industry-standard materials to protect against potential damage during transit.
To ensure the prompt delivery of your order, we recommend verifying and double-checking the accuracy of your shipping address before finalizing the purchase. If you need to make changes, please contact our customer support team as soon as possible to explore the available options.
Yes, we offer expedited shipping options for urgent orders. During the checkout process, you will have the opportunity to choose from various shipping methods, including expedited delivery. Please note that additional fees may apply for expedited shipping.
In the rare event that your package arrives damaged or with missing items, please contact our customer support immediately. We will guide you through the process of filing a claim and arranging for a replacement or refund, as appropriate.
Payment Methods
Yes. SunnyGreen operates with Stripe.
Yes. SunnyGreen operates with Bank Transfers.
Yes. As long as T & C regulations are respected all our clients have the pay-on-delivery option as a payment method.
Warranty
Yes, all our solar panels andproducts come with a warranty. We stand behind the quality of our products and offer a 1-year warranty to provide you with peace of mind regarding any manufacturing defects or performance issues.
Our warranty covers manufacturing defects and performance issues that arise under normal usage conditions. It typically includes repairs, replacements, or refunds, depending on the specific circumstances and product category. Please refer to the warranty documentation provided with your purchase for detailed coverage information.
If you believe you have a defective product covered by our warranty, please contact our customer support team with details of the issue. We will guide you through the warranty claim process and provide instructions on returning the product, if necessary.
Our warranty is generally non-transferable and applies only to the original purchaser of the product. The warranty coverage does not extend to subsequent owners or users unless explicitly stated otherwise in the warranty terms.
Product Quality
Our solar panels and products adhere to rigorous quality standards and undergo thorough testing to ensure their reliability, durability, and compliance with industry regulations. They are designed and manufactured with the utmost care to deliver optimal performance and longevity.
Yes, our solar panels and products are often certified by reputable industry bodies and comply with relevant international and local standards. These certifications serve as a testament to their quality, safety, and compliance with established industry benchmarks.
Absolutely! We encourage our customers to share their experiences with our products. You can find customer reviews and testimonials on our website or other trusted platforms to get insights into the satisfaction levels and performance of our solar panels and products.
We prioritize the longevity and performance of our solar panels and products. We employ robust quality control measures during the manufacturing process, source high-quality components, and subject the products to stringent testing to ensure they meet our quality standards. Additionally, we provide proper installation guidelines and maintenance recommendations to maximize the lifespan of the products we sell.